Matthew Tracy
Managing Partner
Colorado native, Vail local and real estate developer. In real estate since 2019, Matthew owns and operates his own portfolio of homes in Vail and St. Charles, Missouri, so he runs every property like it's his own.
Alpine Co-Hosts · Mercer Stays · Diamond Lagoons
Vacation rentals, property management, guest operations and home care: one local team and one standard of care for every home and building we look after.
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What we do
Checks, upkeep and a local eye, backed by written checklists and photo reports.
Ongoing attention to condition and presentation, with a clear line back to the owner.
Every message, check-in, turnover and review handled by one local team.
Listings, pricing, marketing, housekeeping and direct booking that fill open nights.
Our team
Colorado native, Vail local and real estate developer. In real estate since 2019, Matthew owns and operates his own portfolio of homes in Vail and St. Charles, Missouri, so he runs every property like it's his own.
A software engineer for 22 years, Deepu brings a builder's eye for systems and detail to every stay. He partners with Matthew across the family of brands, from Vail to St. Charles.
Runs daily operations and every guest stay, from first message to five-star review.
Leads our brand, campaigns and social channels across every home.
Runs listings, newsletters and campaigns that bring guests to book direct.
Chapter I
For owners who don't rent, and for every home we host: six layers of care, each backed by a written checklist.
Arrowhead Luxury Retreat · Mudroom and entryOur standard
Checklist templatesCleaning, inspection and maintenance
Individual stepsChecked off room by room
Proof built inKitchens, baths, beds, hot tubs, fireplaces
Tasks are created around guest stays and on a recurring calendar.
The team works the home's checklist on their phone, item by item.
Required photos capture each room's finished state.
Anything off (a leak, a stain, a dead battery) is logged with photos.
The record exists whether or not you ask for it.
What home care includes
Every checkout
A 49-step Departure Clean plus a post-clean inspection. Photos of every room.
Before each guest
59 steps, separate from the clean: appliances and Wi-Fi tested, thermostat set, hot tub chemistry checked.
Weekly
A weekly walk-through written for your floor plan, plus rotating minor maintenance.
Each season
Deep Clean (61 steps), Pre-Season (47) and Preventative Maintenance (36).
Monthly to annually
Smoke and CO alarms, extinguishers, GFIs, decks and railings, plus a 51-point baseline.
As scheduled
Tubs cleaned and sanitized; fireplaces inspected. Any safety concern stays off until serviced.
Seasonal, safety and specialties
| Monthly | Walkways checked for trip hazards Exterior lights and motion sensors First-aid kit inspected |
|---|---|
| Twice a year | Smoke alarms tested with canned smoke CO detectors and GFI outlets Water heater at 125°F or less |
| Annually | Chimney and heating checked by a professional Dryer vent ductwork cleaned Decks, stairs, railings and TVs secured |
| Each season | Furnace, A/C and air filters Roof, gutters, siding and foundation Septic, water softener and pest control |
Shell, jets and waterline sanitized; clarity and level checked; cover secured; leaks reported before sign-off.
Doors, grate and hearth inspected; flue and cap checked; ignition and gas fittings tested.
Arrowhead Luxury Retreat · EdwardsCleaning and maintenance
In-house cleaners in the Vail ValleyScaling up to ten in peak winter, so every turnover and home visit runs on schedule through the busiest weeks of the season.
A walk-through written for each floor plan, with rotating minor maintenance.
Anything off is logged with photos, not discovered by owners or guests.
Vendors and repairs coordinated within the limits you set at onboarding.
Furnace, roof, gutters, hot tubs and fireplaces kept on a written schedule.
Arrowhead Luxury Retreat · Great roomWhat you get as an owner
Completed checklists with photos and timestamps.
Problems reported with photos, not discovered by guests.
Agreed up front, so you're never surprised by a bill.
The same checklist every time, whoever is on site.
Owners talk to a managing partner, not an account rep.
For owners who rent: weekly reels, newsletters and campaigns aimed at open dates.
Chapter II
Residential homes and commercial building space, run from one system.
Whispering Woods · Galena, Illinois
WAPO Chalet · VailProperty management
Owners talk to a principal, not an account rep.
Attention, transparency and speed over portfolio size.
Professional photos, tested titles, and listings on Airbnb, Vrbo and each brand's own booking site.
Dynamic pricing, with direct-booking rates on our own sites so guests skip platform fees.
Hostaway is the source of truth for open and booked nights, synced across every channel.
Every clean runs on a Breezeway checklist, with photos and an inspection after.
Issues logged with photos and fixed inside the repair limits the owner sets.
Monthly owner reports with nights, revenue and every visit on record.
Residential and commercial
Homes and second homes
Primary homes, second homes and vacation homes, rented or not.
Commercial building space
Offices, retail and mixed-use space that needs a local eye.
Same system for bothBreezeway checklists, photo proof of every visit, repair limits agreed up front, and a monthly owner report.
Onboarding
Steps in our property onboarding, so your home is set up right from day one.
Contract, insurance, HOA rules and your repair limits.
Keyless locks, thermostats, supply closet, labeled switches.
Vendors, Wi-Fi, trash day, serial numbers, guest guide.
Professional photos, pricing setup, Airbnb and our own site.
Deep clean, final inspection and full maintenance walk.
Chapter III
Guest communications and field operations: from first message to five-star review, and everything that happens behind the scenes.
The Stadium · St. Charles, MissouriGuest results
124 reviews · Superhost · Guest Favorite
Communication and check-in scores
Across 336+ guest reviews
For every comment and DM, all three brands
Phoenix Triangle · Mariposa, CaliforniaGuest communications
Every comment and DM answered within 2 hours in business hours. A keyword reply sends open dates and the booking link.
Book direct on our own sites for the best rate, or on Airbnb and Vrbo. Every inquiry goes into GoHighLevel.
An arrival inspection before every check-in, a local guide and smart-lock self check-in.
A local team on call, plus concierge: groceries, ski delivery, private chef and transfers.
A thank-you and review request after every stay. Every review gets a reply.
House rules we hold toReplies twice a day at 9 AM and 4 PM local, booking questions moved into GoHighLevel so nothing gets lost, and direct-booking links shared only on our own channels.
Turnover and arrival
Steps in the Departure Clean
Turnover cleaning · every checkout
Steps in the Arrival Inspection
Arrival inspection · before each guest
Guest operations
Calendar and reservations
Every booking and open night across Airbnb, Vrbo and our own sites, synced in one place.
Field operations
30 checklist templates and 1,000+ steps for cleans, inspections and maintenance, with photo proof.
Every inquiry and lead
Guest inquiries, DMs and owner leads tracked in one place, so nothing gets lost.
24 hours, by text or phone
Groceries, private chefs, massages, shuttles and more, arranged for every stay.
Reply standard for every comment and DM, across all three brands.
Daily inbox and engagement check-ins, local time.
Chapter IV
Three brands and ten homes in four markets, marketed to fill every open night.
Phoenix Triangle · Mariposa, CaliforniaOur brands
Vail Valley, Colorado
Boutique luxury mountain homes, and the personal, owner-first alternative to the big Vail managers.
Signature home · WAPO Chalet
Historic St. Charles, Missouri
Handcrafted homes built for families, teams and groups who want to stay together.
Signature home · The Stadium
Mariposa, CA · Galena, IL
A small family of design-forward retreats, personally hosted by Deepu and Lekshmi.
Phoenix Triangle · Whispering Woods
Our portfolio
Alpine · Vail
Alpine · Vail
Alpine · Vail
Alpine · Edwards
Mercer · St. Charles
Mercer · St. Charles
Mercer · St. Charles
Mercer · St. Charles
Diamond Lagoons · Mariposa
Diamond Lagoons · Galena
Figures in brass show how many guests each home sleeps.
WAPO Chalet · Vail, ColoradoAlpine Co-Hosts · Sandstone, Vail
A luxe four-bedroom chalet in Vail's Sandstone neighborhood, an 8-minute walk to Lionshead Village and 30 seconds to the free in-town bus.
The Stadium · St. Charles, MissouriMercer Stays · The Block, St. Charles
A private 2.2-acre sports estate, and part of The Block: four Mercer Stays homes on one street that host up to 43 guests together.
Phoenix Triangle · Mariposa, CaliforniaDiamond Lagoons · Mariposa, near Yosemite
A design-forward A-frame on four private acres, about an hour from Yosemite Valley. Rebuilt with fire-resistant design after the 2022 Oak Fire.
Whispering Woods · Galena, IllinoisDiamond Lagoons · The Galena Territory
A secluded five-bedroom retreat on an acre of oaks, about three hours from Chicago. The house where the whole group fits.
How we market
We promote only nights that are still open, and recheck the calendar every Monday before any post or offer.
Owned channels drive guests to our own booking sites, where they skip platform fees.
Every post ends with one step: book the open dates, or message us.
Inquiries, comment keywords and owner leads all flow into GoHighLevel.
Reels, carousels and daily stories for each home.
Guest and owner lists, sent from GoHighLevel.
Posts for owners and group bookers.
Business Profile posts, reviews and search pages.
Boost the best reel; retarget site visitors.
Let's walk your home together
A revenue projection for owners who rent, or a Home Care quote for owners who don't. We walk the home with you and put it in writing.
Managing Partner
Direct
Vail, Colorado 81657